Our official website is TicketGrandPrix.com, and belongs to our company, VIRTUALLY, based in Monaco.
VIRTUALLY – CEO Mrs Ségolène Boutin

Ermanno Palace
27 boulevard Albert 1er
MC98000 Monaco Principality

RCI ( Trade Registration Number in Monaco ) : 21P09844
email: contact@ticketgrandprix.com
Tel: +377 6 80 86 75 07

You can contact us via email at contact@ticketgrandprix.com

Certainly! You can view customer reviews for TicketGrandPrix.com on both Google and TrustPilot. These platforms provide reliable feedback from real customers who have experienced our services, and each review is moderated for authenticity.

To see what our customers have to say, please visit:

• Google Reviews
• TrustPilot Reviews.

These reviews are a valuable resource for gaining insights into our customer service and the quality of our offerings.

we greatly appreciate feedback about our team members. If you have had an unsatisfactory interaction with an agent, please email direction@ticketgrandprix.com with the following details:

• Ticket number (if applicable)
• Screenshots (if relevant)
• Date of interaction
• Agent’s name

Please note that this email address is reserved for concerns about agent conduct only—not for general inquiries about the Grand Prix or other matters. Your input is invaluable to us as we strive to maintain the highest standards of service.

1. Trackside: watch the Grand Prix at closest from the track and see the racing cars as if they were at your fingertips. Trackside category includes premium comfort and luxurious hospitality throughout the entire day.
2. Terraces: watch the Grand Prix from above on a terrace in the comfort of an apartment. This category includes full hospitality along the entire day. For Monaco Grand Prix, our terraces are located on the start/finish line straight. We have the following 2 subcategories of terraces :
   1. VIP Gold Terrace: Theses terraces are located between the 1^st and the 5^th floors. They include high-end hospitality at discretion all day long.
   2. VIP Platinium Terrace: Theses terraces are located from the 6^th floor and above. They include luxurious hospitality at discretion all day long.
3. Grandstand: Well-known for providing a classic race-watching experience. Grandstand ticket includes only a grandstand seat to watch the race. It does not include any hospitality.
4. Yachts: Aboard a luxurious yacht, this is the ultimate option to experience the Grand Prix at its pinnacle. Perfect for those focused on enjoying the thrill of the race and immersing themselves in the vibrant atmosphere of the Grand Prix. This category includes premium comfort and luxurious hospitality throughout the entire day.
5. Paddocks: Provides a behind-the-scenes look at the race, including the pit and team areas.
6. Race Viewing/Grandstand + Hotel: Combining race viewing and grandstand tickets with hotel accommodation for 2 people (double or twin bedroom available). This option offers convenience and comfort. These packages are very interesting, as we have negotiated very attractive rates with hotels during GP events

You can confidently purchase multiple tickets together. Kindly consider the differences between the categories:

• Trackside, Terraces and Yachts’ categories: you will be seated on a designated table.
• Grandstands’ category: when selecting several tickets, our system automatically allocates adjacent seats to ensure your group will be seated together. Please note that the closer the Grand Prix gets, the less we can guarantee that you will be seated together, subjected to availabilities. This happens in very rarely occasions.

Children are indeed welcome at the Monaco GP, with specific ticketing policies in place:

• Children up to 5 years old can enter the grandstands for free but must sit on an adult’s lap.
• All children under 15 must be accompanied by an adult and should carry identification.

You can purchase your tickets by:

• Card via our payment processor Stripe. The cards accepted are the following cards:
  • MasterCard
  • VISA
  • American Express
  • Discover
  • Maestro
  • JCB
  • Diners
  • Union Pay
• Bank Transfer: once you have placed your order, we will send you an email with our company bank account details  to proceed the payment. The status of your order will be “On Hold” until we have received the full payment. Then your order will be confirmed and your order status will be “Processing”.

Most of the time, yes. Depending on the date you place your order, we offer the possibility to pay with up-to 4 installments. Payment by installments is free of charge.

This option is available in the products, by selecting the number of installments you would like in the “PAY BY INSTALLMENTS” dropdown list.

Kindly note, that the closer the Grand Prix gets, the less the payment by installments option is available.

Once you have placed your order, you will immediately receive a confirmation email with your order details and its current status.

Your order is confirmed only when it shows the “Processing” status and we have received your payment in full.

• Full payment by bank card:
  Your order status immediately becomes “Processing,” confirming your order.
• Full payment by bank transfer:
  Your order status initially shows “On Hold” until payment is received. Once received, it changes to “Processing,” and your order is confirmed.
• Instalment payments:
  Your order is confirmed only after we receive your final payment.
  • Bank card: Although status appears as “Processing” from the start, confirmation occurs only after your final instalment is successfully processed.
  • Bank transfer: Status remains “On Hold” until full payment is received, then switches to “Processing,” confirming your order.

If you have questions or need further clarification, please contact our customer support team.

We use mainly two order statuses: On Hold and Processing.

1. Full payment by bank card
   • Once your payment has gone through, your order is automatically marked Processing.
   • Processing means your order is confirmed.
2. Full payment by bank transfer
   • Your order will show as On Hold until we receive your payment in full.
   • Once payment is received, the status changes to Processing, meaning your order is confirmed.
3. Instalment payment by bank card
   • Your order is marked Processing from the start, but your order is considered fully confirmed only once all instalments are paid.
4. Instalment payment by bank transfer
   • Your order will show as On Hold until your final instalment is paid.
   • After that, it changes to Processing and is confirmed.

If your orders aren’t visible in your account, kindly contact us, and our team will link them to your account after verifying your purchase.

For any additional help, please don’t hesitate to reach out to our customer support.

For the Monaco Grand Prix:
A few weeks before the event, you will receive an email containing all the essential details, including where and how to collect your tickets in Monaco. Please note that tickets are not shipped; they will be ready for you at our designated pickup point.

For all other Grands Prix:
Please contact our customer support team for specific instructions and assistance.