Company

How can i find more information about your comapny and verify it is legit ?

Our official website is TicketGrandPrix.com, and belongs to our company, VIRTUALLY,based in Monaco.
VIRTUALLY – CEO Mme Ségolène Boutin
17 Avenue Albert II
98000 Monaco
RCI ( Trade Registration Number in Monaco ) : 21P09844
email: contact@ticketgrandprix.com
Tel: +377 6 80 86 40 50

You can contact us via email at contact@ticketgrandprix.com

Can I see your customer reviews?

Certainly! You can view customer reviews for TicketGrandPrix.com on Google. These reviews are a reliable source of feedback because they are provided by real customers who have interacted with our services. Google reviews are moderated for authenticity, ensuring that the opinions expressed are genuine and reflective of actual customer experiences.

To see what our customers have to say, please visit our Google reviews at this link: TicketGrandPrix Google Reviews.

These reviews are a valuable resource for gaining insights into our customer service and the quality of our offerings.

Do you have a rating system for your agents, or how can I rate my interaction with one of your agents?

If you’ve had an unsatisfactory exchange with one of our agents, we encourage you to report this directly to our management. Please write to direction@ticketgrandprix.com with details of your experience.

We kindly request that you use this email address solely for feedback related to our agents’ conduct and not for inquiries about the GP or other general questions. When providing feedback, it’s important to include the ticket number, any relevant screenshots, or the exact date of the interaction. All our agents are required to share their names during conversations, so please include this information as well.

Your input is invaluable to us in maintaining the high quality of service we strive to provide.

Support

Can I contact you via WhatsApp?

Absolutely! You can easily reach out to us via WhatsApp. Here’s how the process works:

For Desktop Users:
- Click on this WhatsApp link: WhatsApp Contact.
- You will be redirected to a page where you’ll see the option “Continue to Chat.”
- Click on “Continue to Chat,” and it will open your WhatsApp web or prompt you to use the desktop app to start the conversation.
For Mobile Users:
- Simply click on the same link: WhatsApp Contact.
- It will directly open the chat in your WhatsApp app, making it straightforward to start messaging us.

Additionally, if you prefer to call, you can reach us directly at this number: 00377680864050. Just click on the number to initiate the call.

Whether you choose to message or call, we’re ready to assist you!

Can i contact you via chat ?

If you have questions that require our assistance, need guidance to the right product, are planning your next trip, or have pre-sales inquiries, our live chat is the best method for immediate answers.

To use our live chat, simply follow these steps:

Click on this link: Live Chat.
Once the page opens, look for the option that says “New Conversation.”
Click on “New Conversation.”
Start by typing “Hello” in the chat window. At the bottom of your browser, you will see a prompt that says “Type here and press enter…” This is where you should type your message.
Wait for one of our agents to respond. They will take care of your request and guide you accordingly.

This chat feature is designed to provide you with quick and personalized assistance. If you prefer a more secure method, there are additional options available upon request.

Can I track the status of my order?

Yes, if you’ve made a simple order, you can log in to your account or create one using the email address provided during the order. If you ordered as a guest without creating an account, you need to create one, or ask us to do it for you and assign the order to make it visible. Creating an account is not mandatory; orders will be sent to your inbox, and an invoice will be sent later.

How can I create an account and track my orders ?

To create an account or track your orders on TicketGrandPrix, follow these steps:

To Create a New Account:
- Visit this direct link: Create Account.
- Fill out the form with your email address. If you’ve previously placed an order, use the same email address.
To Track Your Orders:
- Once your account is created, navigate to the “Orders” section to view your order history.
If You Already Have an Account:
- Simply log in by entering your email and password at My Account.

Tickets

Understanding Your Order Status ?

On Hold : The “On Hold” status is assigned to orders made via bank transfer. It indicates that we have not yet received your payment. Once your bank transfer is received, the status of your order will be updated to “Processing”.
Pending : If your order status is “Pending,” it means that your payment is awaiting completion. This could be due to a split payment that has not been finalized, an order made via bank transfer where the payment method might be changed to a card, or an instance where a payment attempt did not succeed. Please check if any further action, such as confirmation of payment or retrying the payment, is required on your part.
Processing : When your order status is “Processing,” it confirms that your payment has been received and validated. No further action is required from you, and your order is being processed.

When can I receive my tickets?

TicketGrandPrix guarantees you high-quality service and unparalleled proximity to the Monaco circuit. Your tickets are available for pickup throughout the Grand Prix week, even for those arriving a few days before the event.

Please note that the tickets do not need to be printed. The person present for the pickup is solely responsible for the security of the tickets. Therefore, do not share your account information to prevent identity theft.

Our offices are open to provide continuous support and useful information to our clients, including detailed directions to the location with clear images to avoid any confusion.

To protect our clients, we have opted for ticket pickup on-site during the Grand Prix. If you wish to gift a ticket to a friend or colleague, please let us know, and we will be happy to assist you.

By choosing on-site ticket pickup, we avoid the following issues:

Customs fees: Some tickets get held up at customs, leading to delays and unexpected charges.
Incorrect addresses: The addresses provided by clients may not match Monaco’s address registration systems, making delivery difficult.
Absence at delivery: Clients need to be present to sign for the mail; otherwise, they will have to travel to collect it.
Tracking issues: Tracking systems can be inaccurate, causing delays in updating the ticket’s receipt status.
Early arrivals: Clients arriving in Monaco before the Grand Prix may not receive their tickets in time, potentially compromising their trip.

To ensure the security, reliability, and peace of mind of our clients, we have chosen to implement an on-site ticket pickup system during the Monaco Grand Prix.

How can I ensure that when purchasing 3 or 4 tickets, the seats will be next to each other?

Yes, you can confidently purchase multiple tickets together. When selecting 3 or 4 tickets, our system automatically allocates adjacent seats to ensure your group can sit together.

How do I choose the best seats?

Choosing the best seats largely depends on personal preference. Generally, people prefer seats that are not too high up, yet not too close, with easy access. We recommend contacting us for guidance and advice to help you make the best choice for your experience at the event. Our team is equipped to provide personalized recommendations based on your preferences and requirements

Are children allowed, and do they require tickets?

Children are indeed welcome at the Monaco GP, with specific ticketing policies in place:

Children up to 5 years old can enter the grandstands for free but must sit on an adult’s lap.
All children under 15 must be accompanied by an adult and should carry identification.

What are the differences between various ticket categories?

Race Viewing: The best option focusing on watching the race from different points, usually these products come with full hospitality throughout the day.
Race Viewing + Hotel: Combining race viewing with hotel accommodation, this option offers convenience and comfort. These packages are very interesting, as we have negotiated very attractive rates with hotels during GP events
Grandstand: Well-known for providing a classic race-watching experience with good views of the track.
Yachts: The Yacht ticket category for the GP offers a truly exclusive experience:
- Guests can enjoy the race from the comfort and luxury of a yacht, providing a unique vantage point not found elsewhere.
- This option includes the enjoyment of fine dining and drinks, enhancing the overall experience.
Paddocks: Provides a behind-the-scenes look at the race, including the pit and team areas.